T-Mobile to discontinue selling Note 7 effective immediately
While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices.
Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
Again, we encourage customers to stop using and power down their recalled devices and return them to T-Mobile.
To help offset any additional costs our customers may have incurred throughout this process, anyone who returns their recalled Note7 will automatically receive a one-time $25 credit on their T-Mobile bill within two bill cycles.
Customers can learn more at t-mo.co/Note7_Recall.
For more information from Samsung, see https://news.samsung.com/us. For more information from the CPSC, see http://www.cpsc.gov/en/Recalls/2016/Samsung-Recalls-Galaxy-Note7-Smartphones/.
We will update this statement in the future with additional information as it becomes available from Samsung and / or the Consumer Product Safety Commission.